Order hasn't arrived when it should have.

Before getting in touch with us, please help us out by doing the following:

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• Check your shipping confirmation email for any mistakes in the delivery address.

• Ask your local post office if they have your package.

• Stop by your neighbors in case the courier left the package with them.

Tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't
be home to accept it, use an address where you know you'll be!

If the shipping address was correct, the package wasn't left at the post office or at your
neighbor’s, and it is at least one week past the expected delivery date, get in touch with us at info@cariboupatrol.ca with your order number.

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Returned by the shipping carrier

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed, it will be returned to the default return address. We will contact you to arrange 

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Wrong or Damaged Product

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at info@cariboupatrol.ca within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

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Backordered Items

If an item you want to purchase is temporarily out of stock, you may still be able to order it and reserve the next available stock if an order is being made in the next month. If no order is being made, you can choose a different color or item, or have your order refunded.